A New Chest Freezer

We had been in our new store for a few months and we were doing well. We were selling a lot of appliances for customers who wanted to trade out of their wringer washers into an automatic washing machine. We still had refrigerators that were not frost free and during the summer and fall we sold quiet a few chest freezers.

One day Mr. Clifford Threat came over and said he needed a large chest freezer for his kitchen in the Restaurant. My dad showed him what we had available and he explained that he could also get him a commercial one. He settled for a regular chest freezer that we had on the sales floor.

That afternoon we delivered it to the restaurants kitchen which was just across the street.

Several weeks later we got a service call from Mr. Threat saying that the lid of the freezer wasn't sealing tightly and extra frost was building up around the lid. Hershal Cotrell, was trained to service them and he check it out and found that the lid was warped and thus it did not close properly. We ordered a new lid and when it came in he replaced the old one with the new.

After several months, dad ran into Clifford at the bank and he said he was having the same problem again with the freezer lid. We just reordered a new lid and when it came in we replaced it the second time.

Again, Clifford called and let us know that the freezer lid was having the same problem for the third time.
Hershall called the factory representative and explained the problem and he said, "we have sold thousands of freezers, but this is the first one that we have ever had the same problem with three lids." He was told to go over early the next morning and check it out again and talk with the kitchen help and see if they knew what was happening to make the lids warp.

The next morning he went over to the kitchen door and knocked and one of the cooks answered the door. They were busy cooking for the breakfast crowd and the kitchen was a buzz. When he looked over at the freezer he saw that the lid was covered in biscuit dough and one of the cooks was rolling out biscuit dough to make biscuits. She was pushing very hard on the freezer lid as she flattened out the dough. He explained to her that this was what was causing the freezer lid to warp. She said, well it sure is a great surface to make biscuits and to make the pie crust on.

My dad ordered a new lid and paid for it out of his own pocket because it was considered neglect on the customers part. I asked my dad why did he do this, and his reply was, "I want to keep a good customer and if I take care of him he will tell others how good he has been treated.

A few days later we got in a stainless steel table with stainless steel legs with a shelf. After we assembled it I asked my dad who was getting this special table. He told us to take it across the street to the kitchen at Threat's and tell the lady that made the biscuits and pie dough that this table belonged to her and she could use it to make her biscuit and pie dough on.

We never had another service call on the freezer, but we kept a faithful customer for many years.